Terms & Policies

SHIPPING POLICY

ORDER SHIPMENTS

Orders are typically shipped within one business day (Monday through Friday), with orders placed before 1:00 PM Pacific typically shipping the very same day.
When “2 Day” shipping is selected, order will be delivered two business days (Monday through Friday) after shipment. The day an order ships is not counted as a day.
Top Street Performance is happy to ship to all U.S. states and territories.
We cannot ship to APO or FPO address, and we cannot ship to post office boxes.
International shipping is offered to all countries listed in the shopping cart and at checkout.

FREE SHIPPING

Top Street Performance is happy to offer free shipping for orders totaling $99.00 or more of qualifying products when shipped within the contiguous United States. Alaska, Hawaii, and U.S. territories are excluded.
Clearance, Closeout, and Refurbished products are excluded from any free shipping offers.
Free shipping is calculated after any discounts or promotions.
Method of shipment is chosen at TSP’s discretion.

SIGNATURE REQUIRED

To help protect ourselves and our customers, Top Street Performance will often ship orders with adult signature required upon delivery at our discretion.

DISCOUNTS AND PROMOTIONS

PROMOTIONS

Top Street Performance will frequently run promotional discounts which may apply to specific products, categories, or site-wide.
These promotional discounts will not be applied to any closeout, clearance, or refurbished items.
Third party products where minimum advertised pricing (MAP) has been set, no further discounts can be applied.

MILITARY DISCOUNT

Top Street Performance is happy to provide a 5% discount to active military, veterans, retirees, National Guardsmen, and Reservists of the United States Armed Forces.
Simply send TSP valid proof of service, and we'll add the discounted status to your account - or create an account for you if you haven't done so already. Once completed, this discount will be permanently applied for future use.
While this discount cannot be applied to certain products, such as those on Clearance, it can be combined with most other sales and specials.
Valid on retail sales only. Feel free to contact us with any questions or concerns.

Accepted forms of proof of service include:

  • Current or expired Military ID card
  • State-issued ID with veteran status listed
  • Form DD214 (Department of Defense discharge papers)

To set up an account with your military discount, email customerservice@topstreetperformance.com. In addition to an image or copy of your proof of service, please include your first and last name, address*, telephone number, and email address.

FREE SHIPPING

Top Street Performance is happy to offer free shipping for orders totaling $99.00 or more of qualifying products when shipped within the contiguous United States. Alaska, Hawaii, and U.S. territories are excluded.
Clearance, Closeout, and Refurbished products are excluded from any free shipping offers.
Free shipping is calculated after any discounts or promotions.
Method of shipment is chosen at TSP’s discretion.

RETURN POLICY

RETURNS

Top Street Performance will accept returns of new, unused merchandise, in their original condition and original packaging within ninety (90) days of purchase date.
For all retail orders placed at topstreetperformance.com, returns must be initiated from the Return Request page on our site. Do not ship products back without first requesting a return.
It is important to include the part number, date ordered, and order number in your request. You will then be emailed a Return Material Authorization (RMA) number and further instructions.
Upon receipt, the returned merchandise will be inspected, and the return typically resolved within five (5) business days.

NON-TSP PRODUCTS

TSP is proud to offer premium products from other manufacturers. Please be advised that all purchases of said products are subject to their respective manufacturer’s return policies. This may also include a possibly longer processing time for the return and refund.

SHIPPING

Customer is responsible for all return shipping.
For orders of $99.00 or more where shipping was not originally charged, any refunds will be for the purchase price of the item less TSP’s original shipping cost.
For orders under $99.00 where shipping was charged, customer will not be refunded for any shipping.

REFUNDS AND FEES

Refunds may only be sent to original payment method.
As previously stated, no shipping charges will be refunded.
For any item returned with damaged packaging, a repack fee of 10% of the item’s original purchase price, up to a maximum of $20.00, will be deducted from the refund.
For any item returned in a damaged or used/installed state, from the refund will be deducted any repair costs incurred.
For any item returned in a state beyond repair, customer will receive no refund.

CLEARANCE, CLOSEOUT, AND REFURBISHED PRODUCTS

As stated on their product pages, all sales are final.
Refurbished products may not be returned for cosmetic imperfections.

SHORTAGES, MIS-SHIPMENTS, AND DAMAGE

We make every effort to ensure that shipments leave our facility complete, correct, and well-packaged. However, there are rare occasions where an error has occurred, or items have been damaged in transit.
We ask that you carefully inspect your package to make sure everything is present and undamaged and report any issues to TSP within two business days of receipt.

CANCELLATIONS AND REFUSALS

If you wish to cancel an order, contact us as soon as possible.
For delivery refusals and in-transit cancellations, refunds will be less any refusal and/or redelivery fees and will be delayed until we’ve been billed by the carrier.

WARRANTY

TSP LIMITED WARRANTY

All new, non-closeout/clearance Top Street Performance products are sold with a one (1) year warranty and expire one (1) calendar year from date of sale.* Top Street Performance will repair or replace any product that is found to be defective in material and/or workmanship. If item cannot be repaired and replacement product is not available at time of warranty claim, Top Street Performance will issue store credit for the original purchase price. Transportation charges for replacement parts or products will be covered by Top Street Performance (within the United States only). Transportation charges for initial return of alleged defective product to Top Street Performance will not be covered. Claims will be approved only after product has been inspected and deemed defective by Top Street Performance.

 

This warranty covers product relative to defective material and/or workmanship only. Top Street Performance is not responsible for labor charges, lost profits, injury to person(s), damage to property, towing charges, storage charges, substitute transportation, or lodging. Top Street Performance will not approve claims caused by problems resulting from non-TSP parts, improper installation (including installation in application(s) for which product was not designed), lack of required routine maintenance, improper storage of product, incidental damage, unauthorized disassembly or tampering, or an act of God. If item is found to be damaged out of the box, Top Street Performance is to be notified immediately. Any claims caused by the installation of an item known to be damaged will not be covered.

 

*The following provision applies only to licensed resellers:
If it is the intent of the buyer to inventory Top Street Performance product(s) to resell at a later date, said buyer must inform salesperson at time of purchase. For product placed in customer’s inventory, warranty will begin at point of sale to end user (dated proof of sale required) and expire one (1) calendar year from that date.

CLEARANCE ITEMS

All clearance products are covered by a 30-day warranty from the date of sale and may only be returned because of manufacturer defect. Otherwise, all sales are final.

REFURBISHED ITEMS

Please note that while the images included with listings for refurbished items represent typical condition, the actual product may contain small cosmetic imperfections. They are covered by a 30-day warranty from the date of sale and may only be returned because of manufacturer defect. Otherwise, all sales are final.

NON-TSP ITEMS

Products not manufactured by Top Street Performance are covered by the original manufacturer’s warranty. If any non-TSP item is believed to be defective, customer should contact original manufacturer for all warranty claims.

INTERNATIONAL SALES

For any products shipped outside of the United States, Top Street Performance reserves the right to issue and credit in place of a replacement product.

TERMS OF USE

TERMS OF SERVICE

This website is operated by Top Street Performance (TSP) Throughout the site, the terms “we”, “us” and “our” refer to TSP. TSP, offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on HostMySite. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

SECTION 7 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 8 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 9 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. Please see below link to view our Privacy Policy.

SECTION 10 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

 

SECTION 11 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. (l) All content (texts, trademarks, illustrations, photos, graphics, files, designs, etc.) present in print or digital media, website(s), or email(s) is the property of Top Street Performance. It is prohibited to use or distribute in whole, or in part, any digital or intellectual property without the written consent of Top Street Performance. (m) We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 12 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall TSP, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 13 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless TSP, and subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 14 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 15 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 16 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 17 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Santa Fe Springs, County of Los Angeles, California 90670.

SECTION 18 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 19 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to customerservice@topstreetperformance.com

PRIVACY POLICY

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@topstreetperformance.com or mailing us at: Top Street Performance, 15050 Shoemaker Avenue, Santa Fe Springs, CA 90670

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. Links; when you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 5 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 6 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. _secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@topstreetperformance.com or by mail at Top Street Performance [Re: Privacy Compliance Officer] 15050 Shoemaker Avenue, Santa Fe Spring, CA 90670