Terms and Policies
New Accounts
All new customers are required to submit a New Account Application along with a copy
of their business license within the United States. All California based companies MUST
attach a copy of the original California Resale Certificate for proof of resale status in order
to obtain tax exemption. Failure to submit/update these files with Top Street Performance
(TSP) will result in Sales tax be imposed on all shipments (currently 9.75% in Los Angeles -
County, CA). All new accounts will have a choice of billing (credit card, money order or bank
wire) until qualified for terms.
Payment Terms
All merchandise is payable by cashier check, money order, credit card, or wire prior to
shipping order. If credit terms are granted after the customer is authorized to apply for credit
by TSP, once approved will be subject to additional condition and terms. All invoices must
be paid prior to due date; there is no early payment discounts. All accounts past due
will be put on credit hold and subject to late fee charges that will be strictly enforced and
no future orders will be released until past due amount is paid in full. TSP does reserve the
right to revoke terms or close an account if not kept in good standing. Any account that
has a check return for "NSF" or "stop payment" will be subject to a $40 check return fee. In
addition, customers may lose their "open" account status and have an account changed
to "pay before shipping" terms, which will require a certified check to be sent to TSP prior
to shipment of future orders.
Orders/Backorders
Orders can be placed via phone, fax, or emails to TSP. Each line item must meet the
minimum quantity ("case quantity"). All "drop shipment" orders will be assessed a
$15 handling fee. Any parts not in stock will be placed on back order and will not be
charged until parts are shipped. All back orders are confirmed with the customer once
restocked at TSP to be shipped after that date. Back orders can be canceled at any time.
TSP reserves the right to change prices or services without prior notification.
Delivery/Freight
Orders will be shipped out either "F.O.B TSP" or "Prepaid" depending if the order meets the
qualified status. Prepaid orders must meet the minimum order amount for TSP to make
said arrangements. Please call your account representative for additional information.
Selection of trucking company will be determined and at the discretion of TSP. Customers
will be responsible for any miscellaneous charges such as call for appointment,
residential surcharges, customer manifest fees and charges for re-delivery due to not
being available for initial delivery date. If customer requires special shipping or choice of
carrier without approval from TSP, all freight charges will be the responsibility of their
customer, no matter the value of the F.O.B. The customer may request to use own freight
company. It is the customer's responsibility to verify the correct amount of cartons received
in a shipment from TSP. If customer does not correctly adjust paperwork with the trucking
company prior to signing the Bill of Landing, TSP will not honor any claims for carton
shortages once the customer has signed shipping company's Bill of Landing.
Shortages/Claims
Any shortages on shipment must be reported to TSP within 48 hours of receipt of goods.
If TSP is at fault, the claimed items will be re-shipped to the customer.
It is the customer's responsibility to verify the Bill of Landing against actual number of
cartons received. Credit will not be issued to a customer for carton shortages if the Bill of
Lading has been signed for with the correct number of cartons being shipped. It is the
customer's responsibility to take time and verify the number of cartons they receive on
the Bill of Lading before signing freight document. Customers are not allowed to take any
deduction on an original invoice when remitting payments to TSP. If there are any
corrections to an invoice, TSP will issue a credit memo to customer.
Returns
All items returned require a return merchandise authorization number. A return
authorization request form must be filled out completely with original invoice numbers
and explanation clearly detailed on form prior to returning to TSP. Forms not completely
filled will not be processed due to lack of information to expedite approval. TSP products
only accept returns on merchandise within 90 days of purchase date. A copy of original
invoice, return authorization number and packing slip must accompany return
merchandise is required. Any return sent without an authorized return authorization
number will not receive credit, or replacement of defective items issue. Packages received
must be clearly marked return authorization number on the exterior of the box. All nondefective
returns are subject to a 25% restocking fee. No cash, credit card or check refunds
will be issued; credit toward merchandise only. Customer is responsible for return shipping
fee charges. Orders placed by customer and refuse delivery will be subject to restocking
fee and penalty fee in addition to return shipping charges. |
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